OPCC Policies & Frequently Asked Questions

Registering for Parented Programs:

Registration is required for all programs and can be done on our registration site.

When: Registration dates are posted on our website and are sent out through our email updates. In order to receive updates via email, you can join our free email list.

How: Registration is available online for your convenience with your family account. To visit our registration site to create an account or register for a program click here

Problems Registering: If you are unable to register for a program, or a program is not showing up in the dropdown menu, it is likely because the program is already full. Each program has a limited number of spaces available to abide by room capacity due to fire regulations, so we encourage you to add yourself to the waitlist for the program, and we will contact you if a space becomes available.

Registering without a Credit Card: If you would like to register for an Enrichment program or a Parenting program with a fee and do not have a credit card, you can contact the main location for further assistance.

Program Subsidies: We would like all families to have the opportunity to participate in all our programs, and subsidies are available. Please see the Inclusion policy below for details on subsidy options.

Cancelling a Program: If you would like to cancel or make a change to an Enrichment Program or Parenting program, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone at 905-849-6366. A $25 administrative fee is charged for all refunds for programs over $25, and no refund is issued for programs under $25. Refunds are only available if requested 5 business days before the start of a program, and will be refunded back onto the card used to pay for the program.  

Your Account:

Creating an Account: It is a requirement to have an account to attend or register for any OPCC programs. Having a complete account will ensure we have your contact information and information about your child(ren) when attending any of our programs. You can create an account here.

Family Doctor: We know it can be difficult to find a family doctor, however we ask that if you do not have a family doctor, please include the name of the walk-in clinic that you typically visit and a name of a doctor at that clinic (e.g. Dr. Jones - Iroquois Ridge Medical Centre). Once you have acquired a family doctor, please advise OPCC's main office at 905-849-6366

Allergies: Please make sure all allergy information and special instructions are up to date in your account. You will be contacted by OPCC staff before the start of a drop off program for severe allergies requiring the use of an epi-pen.

Security: We store your personal information on OneDrive, Salesforce, and QuickBooks. We have Multi-Factor Authentication enabled on all of our user accounts pertaining to those three platforms and we ensure only the staff with relevant business use cases access your data.  OPCC does not store credit card\debit card information on any of our database servers. All of your payments are processed through Authorized.net.   For more information on how Microsoft, Salesforce, and Authorize.net secures your information on their databases, please visit their websites. 

Attending Programs:


Children with Special Needs: OPCC takes pride in offering our programs to all children, newborn to 6 years, regardless of the level of their need. Please see the Inclusion policy below for additional information and resources.

Siblings: Babies up to 6 months old may be worn by the parent in the classroom. Siblings over 6 months old require their own registration and must fit into the age group of the program being attended. 

EarlyOn Programs: 

  • EarlyON Centres are welcoming spaces that provide fun ways for families to connect and grow together. 
  • EarlyON programs are for families with children under 6 years, unless otherwise specified in program descriptions. Due to safety, we are unable to accommodate older children.
  • EarlyON programs are offered in a variety of formats, including; drop-in, registered, mobile programs and virtual sessions.
  • Kindness Matters. Our team is always happy to help as we do our absolute best to meet all families needs. Please treat all team members and other families and their children with the kindness and respect they deserve.
  • Spaces in the program are first come first serve.  
  • Room capacity is in effect. Space is limited to ensure a safe and enjoyable experience in line with early learning best practices. 
  • Should programs reach capacity, signage will be placed in high visibility areas to notify families. If you choose to wait for a spot, kindly add your name to the waitlist located on the program door and please wait outside the building.
  • Families will be asked to wash their hands when first entering the program. 
  • Masking is not required. If you wish to continue to wear a mask, you are welcome to do so and we are happy to provide them.
  • Families will need to sign-in upon arrival and will be asked to wash their hands when first entering the program.
  • EarlyON is an interactive space that always requires adult participation and child supervision.  Please put your cellphones away while you are in our programs. 
  • If you need to leave the room for any reason, we ask that you take your children with you. 
  • Kindly leave strollers in designated areas. For cleanliness and safety we cannot have them in the program space.
  • Cleanliness is our top priority. Please ensure your footwear is clean or that you are bringing indoor shoes/slippers with you. Bare feet are not permitted in the space.  

OPCC holds the right to terminate enrollment and participation in programs immediately if any of the following situations occur; non-payment of program fees, chronic late pick ups, disrespecting and harassment of team members, concerns for safety and/or other extreme situations

Snacks during programs: Your child can have a snack in some of our programs in the designated snack area, however OPCC strives to be a nut free facility. Therefore, if you choose to bring a snack for your child, it must be nut free. This includes honey nut cheerios, trail mix, granola bars, or any food item where the ingredient label states, “may contain nut, nut products or nut oils”. Please speak with the educators about this process and ensure that you clean up after snack time. 

Adults in programs: For EarlyON and some Enrichment programs, your child(ren) must be accompanied by a parent, or another responsible caregiver or adult, 18 years of age or older.  In order to attend programs with your child, they must be listed in your account as an additional contact.

Illness: Please note that all procedures and policies are in place to ensure the safety and wellbeing of yourself, your children and our staff.  If your child shows signs of illness, please keep them home. Should your child become ill during the program we ask that you take them home, so they can rest, recover and not spread illness to others.  Children who are vomiting or have diarrhea must wait 24 hours after symptoms have subsided before joining others.  Any signs or symptoms of Covid-19, please keep your child at home and refer to the Provincial School Screening to determine next steps. 

Administering Medication: OPCC will not administer any medication (prescription or non-prescription i.e.; Benadryl, Tylenol, etc.), except in the event a child requires emergency medication in response to an allergic or life-threatening condition. If your child has an epi-pen or rescue reliever inhaler, there are forms that must be completed before they can attend the Children’s program associated with our Parenting programs. Please contact OPCC's main office to complete the required forms. If there are any changes in a child's medical condition, it is the parent's responsibility to inform OPCC. OPCC, at the discretion of the Executive Director, may refuse to undertake responsibility for administering medications or procedures, which staff does not have the expertise to administer.

Qualifications of OPCC staff: OPCC staff are experienced, caring and have a love for supporting families. Most of our program staff are Registered Early Childhood Educators, are trained in Infant Child CPR and Standard First Aid.  They have trained for many years to develop skills and expertise in the field of childcare. The instructors of our Enrichment programs each have a specialized skillset or certification, which is used in the development in each program.

Inclement Weather & Closures:

All programs will be canceled if the Halton District School Board cancels busses or closes the schools for the Oakville area due to weather conditions. You can check their website for the up-to-date information at www.hdsb.ca, listen to your local radio station or television station. OPCC posts closure information on the home page of our website as well as on our Facebook and Instagram accounts. Parents will not be reimbursed for cancellations due to weather conditions.  Where applicable, a virtual option will be shared with registered families on the day of the closure.

The Centre is closed for all Statutory Holidays, Easter Monday, Civic Holiday and National Day for Truth and Reconciliation.

Stay informed about closures:

  • Join our Email list to receive notifications about OPCC closure information
  • Visit www.hdsb.ca for up-to-date information
  • Follow us on social media
  • Listen to your local radio station
  • Watch television stations for the Oakville area

Giving Back to the Centre:

Volunteers: There are lots of ways to get involved at OPCC. Volunteers can assist us in the office, classrooms and at special events. If you would like to learn more click here.

Donations and Fundraising: OPCC is a registered charity and relies on donations and fundraising to support subsidies, additional supports in the classroom for children with special needs and equipment purchases. Click here to become an OPCC champion today. A tax receipt will be issued for monetary donations over $25.


Our Centre takes pride in offering our programs to all children, regardless of the level of their need. All children are welcomed into our programs and our staff promotes inclusive social play and full participation in all routines and activities in the classroom. Our program includes children with extra supports in approximate proportion to their presence in the population. Our philosophy fosters an environment of mutual respect and understanding which supports the whole family during their preschool journey.

OPCC is also committed to supporting you when you experience unique challenges as the parent of a child with special needs. Please contact a Manager at our North Service Road – Main location if you require additional assistance.

Working collaboratively with professionals from Children’s Resource Services, Halton Region and our community partners, our staff strives to ensure a positive outcome for all families and children. If you would like to participate with your child with special needs, in any of our programs and have any questions, please ask!

Financial Assistance – If you would like to discuss payment options, or require a fee subsidy, please contact our main office at 905-849-6366 and speak with a Supervisor or Manager.

Accessibility for Ontarians with Disabilities:

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Oakville Parent-Child Centre (OPCC) has developed an Accessible Customer Service Plan.  This plan is available upon request by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 905-849-6366.

Customers who wish to provide feedback on the way OPCC provides services to people with disabilities can email or speak to someone in person.  All feedback will be directed to the Program Manager.

Oakville Parent-Child Centre's Zero Tolerance Statement on Abusive Behaviour

OPCC is committed to supporting a culture of respect and well-being for our employees. Our staff have the right to carry out their work without violence, fear, abuse or harassment. Any behaviour verbal or physical, which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

To ensure employees have a safe and respectful working environment, OPCC has zero tolerance for abusive behaviour towards our staff. Abusive behaviour can be in any form (in writing, on the phone, in-person, etc.) and may include:

  • Personal attacks or rude and disparaging remarks regarding OPCC employees;
  • Use of obscenities, profanities, degrading comments, insults, vulgar or sexist language, humiliating remarks or racial/religious slurs;  
  • Yelling;
  • Bullying behaviour;
  • Intimidation of any kind, as well as threats or acts of violence
  • Persistent repetitive communications making unrealistic demands and/or
  • Persistent repetitive and unsubstantiated complaints against staff

Any abusive behaviour constitutes grounds for OPCC to modify how it interacts with the individual(s). Where necessary and in limited extenuating circumstances, OPCC may exercise our right to terminate the enrollment and participation in programs immediately, including the discontinuation of all communications. 

OPCC team members treat our families and participants with courtesy and respect and ask for the same in return.